Return & Cancellation
All custom printed merchandise sales are final and are not eligible for refunds or returns.
If you would like to return non-customized merchandise, you must request a Return Authorization (RMA) Number no later than 14 days after the receipt of the item(s) which will is confirmed by the tracking number provided by our shipping partner or the date of pick up for orders picked up at our Miami location. All returns past 14 days after receipt of item(s) will not be accepted and will become a FINAL SALE. We reserve the right to refuse any return that does not meet our requirements including any signs of wear.
We are determined to leave all of our customers 100% satisfied. Therefore, CustomNow.com ensures that all orders are filled accurately and on time, and are of the highest quality. CustomNow.com accepts returns and will refund payment if and when customers are disappointed by CustomNow.com merchandise for one of the following reasons:
- The blank items themselves are materially flawed;
- The quality of the printing is below a reasonable range of expectations
For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.
For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.
Limit of CustomNow.com Responsibility
CustomNow.com is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.
CustomNow.com will be responsible for acting only on those instructions sent to CustomNow.com that actually are received, and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. CustomNow.com is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider.
CustomNow.com does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.
In no event will CustomNow.com be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if CustomNow.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses.
Please, contact us if you have any questions about our Return and Cancellation Policy at support@customNow.com